Returns and Delivery policy
Due to hygiene reasons we are unable to offer refunds unless the type of product received is wrong.
Exchanges are acceptable if the hair is in its original condition. In order for an exchange to be accepted the hair must be undamaged, unworn and all the tags and packaging it came with must be still intact.
Hair that has been brushed, washed or altered will not be accepted. If the items meet the above requirements then they must be returned within 7 days of the receipt of exchange and another product of equal value or a store credit will be given.
We will send the hair through a courier in order for the packages to be tracked. We will not be held accountable for any lost packages neither are we responsible for late packages. Postage and packaging starts from £7 depending on the weight and the type of delivery. Standard delivery will take 3 weeks depending on your order and if it is in stock, Custom orders may take longer (up to 18 working days for U.K. orders). Please note that Saturday and Sunday are not working days.